Privacy Policy

Data we collect

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site (See below for more info).

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Cookies

Cookies allow us to track how you use the website, in order to help us refine and improve our service. We use Google Analytics software to collect such usage information as the pages you visit, where you have been referred from, and how long you spend on each page. This information is collected in aggregate and anonymous form such that it cannot reasonably be manipulated to identify any particular individual user.

Our ecommerce platform is provided by WooCommerce, which makes use of 3 cookies:

woocommerce_cart_hash
woocommerce_items_in_cart
wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and help WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

Most browsers automatically accept cookies, however you are able to change this within your browser settings if needed. Disabling cookies may prevent you from taking full advantage of the features of this website.

By using this website without having disabled cookies in your browser you agree to us placing cookies on your device, and accessing them when you visit the site again.

Who Can Access Your Data

Greyfox Books will not disclose personal information gathered on this website to any third parties ever, unless we are required to do so by law, or if you are in breach of our Terms & Conditions.

We use third party companies to fulfil your purchases on the website, including our hosted shop (delivered by WooCommerce), our payment platform (delivered by Paypal).

We will never sell or supply your data for marketing purposes to third parties.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Mailing list

When placing an order, you will be automatically added to our newsletter list.  This is so we can keep you up to date the latest news, announcements and stock alerts. These newsletters will be sent via Mail Chimp and will rarely be sent more than once per month. Each email has a clear ‘unsubscribe’ option if you’d prefer to not receive again.

External Links

Our website may contain links to other websites. We are not responsible for the content of third party sites or the protection or privacy of any information you provide whilst visiting such sites.

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